Support

Our apps

Common questions

I paid for EmojiQ Premium but my levels are locked

Open Settings (the gear icon on the main menu) and tap Restore Purchases. Make sure you're signed into the same Apple Account you bought with. EmojiQ Premium is a one-time, family-shareable purchase — it never expires, and you never pay again.

I changed devices — do I keep my progress?

Your purchase follows your Apple Account, so tap Restore Purchases on the new device. Level progress and stars are stored on the device itself and do not transfer, because neither app has accounts or cloud sync — that's the same choice that means we never see your data.

How do I turn the sound or haptics off?

In EmojiQ, open Settings. There are separate toggles for all sound, voice clips, background music, and haptics, plus a colorblind-safe mode that adds text labels to colour-based puzzles.

What data do you collect?

For EmojiQ, none at all — no account, no analytics, no ads, no network calls. See the EmojiQ privacy policy. Shyne requires an account at onboarding; your journal stays on your device. See the Whyteboard privacy policy.

How do I request a refund?

Refunds are handled by Apple, not by us — we have no way to issue one. Visit reportaproblem.apple.com and sign in with your Apple Account.

I found a bug, or a puzzle that seems wrong

Please tell us — puzzle reports are genuinely useful, and we read every one. Email hello@whyteboard.com with the level number and what you expected. A screenshot helps.